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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which parts in HP notebooks are customer replaceable in the Customer Self Repair program? (Select two.)

A) Bluetooth module
B) finger print reader
C) wireless antenna
D) memory
E) liquid crystalline display (LCD)

2. Why should you identify the model and version of the computer before performing service?

A) You might find an updated service manual for the product you are servicing, which can only be determined by searching for the exact model and version.
B) The computer model is the only important information because each component has a replacement part number.
C) The model and version together can be decoded to show you exactly what shipped in the initial configuration of the product.
D) The hardware might have changed between different versions of the same computer model.

3. What is a Stock Keeping Unit (SKU)?

A) The factory basic build with all fixed components (modules) installed
B) A number that identifies a unit that includes only standard configurations that are unchangeable and remain the same across regions
C) A number that identifies a unit with all the options added but does not include service warranty 01 software
D) A number that identifies the entire preconfigured package as purchased by a customer

4. Which biometric security functions are included with HP commercial notebooks? (Select two.)

A) voice recognition
B) facial recognition
C) fingerprint readers
D) retina scans
E) gesture recognition for touch-enabled notebooks

5. What kind of functionality do Mini PCI cards typically provide for HP commercial notebooks?

A) Wi-Fi connectivity
B) Bluetooth communication
C) WWAN capabilities
D) Wireless Display (WiDi) connectivity

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