Exam Name: Certified Product Support Specialist - SAP Commerce Cloud
Certification Provider: SAP
Corresponding Certification: SAP Certified Product Support Specialist
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SAP E_C4HYCP_12 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Product Support Specialist - SAP Commerce Cloud |
| Exam Number: | E_C4HYCP_12 |
| Exam Price: | USD 200 |
| Passing Score: | 60% |
| Available Languages: | English |
| Exam Format: | Multiple Response, Multiple Choice |
| Real Exam Qty: | 40 |
| Exam Duration: | 90 minutes |
| Related Certifications: | SAP Commerce Cloud Certifications SAP Product Support Specialist Certifications |
| Certificate Validity Period: | Valid until SAP announces next exam version |
| Recommended Training: | SAP Official Learning Journey - SAP Commerce Cloud Product Support |
| Exam Registration: | SAP Training & Certification Shop |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or at SAP authorized test centers |
| Pre Condition: | Recommended: Practical experience with SAP Commerce Cloud, Java knowledge, and understanding of software development lifecycle; no mandatory prerequisite exams |
| Official Syllabus URL: | https://training.sap.com/certification/e_c4hycp_12-sap-certified-product-support-specialist---sap-commerce-cloud-g/ |
SAP E_C4HYCP_12 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 13% | - Connect SAP Commerce Cloud omni-commerce capabilities with other SAP products |
| Topic 2: Product Support Processes | 13% | - Describe incident escalation, bug fix and patch processes - Identify scope of SAP Product Support and SLAs |
| Topic 3: Configuration | 13% | - Configure SAP Commerce Suite and its extensions and modules - Customize cockpits in SAP Commerce Suite - Resolve compilation issues |
| Topic 4: Troubleshooting | 13% | - Identify performance bottlenecks - Troubleshoot issues with databases, clusters and cockpits - Analyze and improve system performance |
| Topic 5: General Support & Features | 13% | - Understand core platform functionality - Use SAP Commerce Suite features, extensions and add-ons |
Preparing for E_C4HYCP_12 with TestKingIT: The Essentials
- Product Support Processes (13%)
- Integration (13%)
- Troubleshooting (13%)
SAP Certified Product Support Specialist - SAP Commerce Cloud Sample Questions:
A new item type was added to an items.xml file named CarProcessDefinition. After the Ant build and SAP Commerce server startup, the following appears in the log file:15:56:54 **** [java] [m[0;31mERROR [main] [DefaultModelConverterRegistry] code CarProcessDefinition does not belong to known type. Maybe you have added a new type without updating your system.What does this message mean?
- A. The new item has been added without specifying a deployment table.
- B. The Java class associated to the new item is missing.
- C. The new deployment table has been added without specifying a new item.
- D. The new item type will be created after a system update.
Correct Answer: D 🗳️
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How are bug fixes provided to partners and customers?
- A. SAP Commerce provides SAP Notes with code corrections describing the best way to fix a specific bug.
- B. SAP Commerce provides an extension that contains bug fixes.
- C. SAP Commerce delivers small jar archives called Hot Fix for the extension that fixes a specific bug.
- D. SAP Commerce provides a patch release that contains only bug fixes and security patches.
Correct Answer: D 🗳️
Explanation: Only visible for TestKingIT members. You can sign-up / login (it's free).
What does SAP Commerce Cloud, context-driven services capture?Note: There are 3 correct answers to this question.
- A. Click events, order events, and address book event updates
- B. Outgoing requests from SAP Commerce to external services
- C. Data replication events
- D. Quantity updates in the shopping cart
- E. All customer interactions and behaviors
Correct Answer: A,D,E 🗳️
Explanation: Only visible for TestKingIT members. You can sign-up / login (it's free).
What must you do when you provide a workaround for a code glitch in an existing service, for example, ProductService?Note: There are 3 correct answers to this question.
- A. Modify the existing bean definition with the new service.
- B. Implement a new custom service by extending the existing service.
- C. Override the alias of the original bean definition.
- D. Replace all injections with a new ID for the new service.
- E. Add a new bean definition with a new ID for the new service.
Correct Answer: B,C,E 🗳️
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