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The ITSM20F.EN certification exam covers essential concepts, processes, tools, and systems needed to manage IT services effectively. ITSM20F.EN exam tests the candidate's knowledge of ITSM processes, including incident management, problem management, change management, service desk, and service level management. It also examines the candidate's understanding of ITSM frameworks, such as ITIL and COBIT, and the key components of ISO/IEC 20000 standard.

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

The ITSM20F.EN exam is a multiple-choice, closed-book exam, which consists of 40 questions. The total time allowed for the exam is 60 minutes. The candidate needs to score at least 65% to pass the exam and receive the certification.

EXIN ITSM20F.EN Exam Syllabus Topics: