Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
Certification Provider: EXIN
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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Processes in ITIL | - Service Support Processes
|
| Service Management as a Practice | - ITIL Core Concepts
|
| Functions and Roles | - ITIL Functions
|
| ITIL Service Lifecycle | - Service Transition
|
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
- A. Continual service improvement (CSI) approach
- B. Incident model
- C. RACI model
- D. The Deming Cycle
Correct Answer: C 🗳️
Which one of the following is NOT an objective of problem management?
- A. Minimizing the impact of incidents that cannot be prevented
- B. Restoring normal service operation as quickly as possible
- C. Preventing problems and resulting incidents from happening
- D. Eliminating recurring incidents
Correct Answer: B 🗳️
Which one of the following is the purpose of service level management?
- A. To create and populate a service catalogue
- B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
- C. To carry out the service operations activities needed to support current IT services
- D. To ensure that an agreed level of IT service is provided for all current IT services
Correct Answer: D 🗳️
When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found
- A. 2 only
- B. 1 only
- C. Both of the above
- D. Neither of the above
Correct Answer: C 🗳️
Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations
- A. 1 and 3 only
- B. All of the above
- C. 2 and 3 only C
- D. 1 and 2 only
Correct Answer: C 🗳️
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