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Cisco 642-104 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Cisco Unified Communications Manager (CUCM) | 30% | - Dial plan implementation - Endpoint registration and management - Installation and configuration - Call processing and features |
| Topic 2: Maintenance, Monitoring and Troubleshooting | 10% | - Backup and recovery procedures - Common fault isolation and resolution - System monitoring and logging |
| Topic 3: Gateways, Protocols and Integration | 15% | - PSTN and IP telephony integration - Voice gateway configuration - H.323, SIP, MGCP and SCCP protocols |
| Topic 4: Cisco Unified Communications Applications | 20% | - Unified Presence - Unity Connection / Unity Express - Contact Center Express |
| Topic 5: Unified Communications Architecture and Design | 25% | - Single-site and multi-site deployment models - UC system components and functions - Network requirements and QoS for UC |
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