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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher Prozess ist für die Steuerung, Aufzeichnung und Berichterstattung der Beziehungen zu Komponenten der IT-Infrastruktur zuständig?

A) Service Asset- und Konfigurationsmanagement
B) Service Level Management
C) Incident Management
D) Änderungsmanagement

2. Was ist die Schlüsselausgabe innerhalb von Service Design, die an Service Transition übergeben wird?

A) Messung, Methoden und Metriken
B) Service Portfolio Design
C) Service Design Package
D) Prozessdefinitionen

3. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?

A) Es ist messbar
B) Liefert bestimmte Ergebnisse
C) Eine Methode zum Strukturieren einer Organisation
D) Reagiert auf bestimmte Ereignisse

4. Welches der folgenden Elemente ist KEIN Ziel des Änderungsmanagementprozesses?

A) Sicherstellen, dass standardisierte Methoden und Verfahren zur effizienten und raschen Bearbeitung von Änderungen verwendet werden
B) Bereitstellung und Verwaltung von IT-Services auf vereinbarten Ebenen für Geschäftsbenutzer
C) Um sicherzustellen, dass alle Änderungen an Service-Assets und Konfigurationselementen vorgenommen werden
D) Um sicherzustellen, dass die Auswirkungen von Änderungen besser verstanden werden

5. Durch ein effektives Release- und Deployment-Management kann der Service-Provider einen Mehrwert für das Unternehmen erbringen, indem er?

A) Überprüfen der Genauigkeit aller Elemente in der Konfigurationsverwaltungsdatenbank
B) Schneller, kostengünstiger und risikominimierter Wechselgeldversand
C) Stellt sicher, dass die schnellsten Server gekauft werden
D) Sicherstellen, dass alle Vermögenswerte berücksichtigt werden

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