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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?

A) the release tool
B) the configuration process
C) the change process
D) the discovery tool

2. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Single server. IBM SmartCloud Control Desk
B) Multi-server, IBM SmartCloud Control Desk - Entry
C) Multi-server, IBM SmartCloud Control Desk
D) Single server, IBM SmartCloud Control Desk - Entry

3. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured actions
B) Badly configured workflows
C) Badly configured processes
D) Badly configured cron tasks

4. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?

A) IBM Tivoli Monitoring Agent Builder
B) IBM Tivoli Service Automation Manager
C) IBM Tivoli Integration Composer
D) IBM SmartCloud Control Desk

5. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) A comprehensive IT asset and service management solution.
B) An automated, self-service catalog for requesting end-to-end service provisioning.
C) A proactive service level agreement modeling and enforcement solution.
D) An integrated accounting and procurement solution.

Solutions: