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Apple 9L0-066 Exam Syllabus Topics:

Apple OS X Yosemite Troubleshooting Sample Questions:

1. Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue?

A) Quit Pages and try to open the document with Text Edit.
B) Attempt to open a different Pages document.
C) Restart from a different volume and try to reproduce the issue.
D) Quit Pages and adjust the framework which may be mismatched.

2. Jim purchased an app from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?

A) He must purchase the application again on the Mac A pp Store to install on the MacBook Pro.
B) Sign in to his account in the Mac App Store, click Purchases, and then install the app.
C) Use Back to My Mac screen sharing to use the app on the iMac.
D) Open iTunes, click on "Purchased on the Mac App Store" in the Store, then install the app.

3. What information is stored in iCloud Keychain? SELECT THREE.

A) Credit card numbers and expiration dates.
B) Apple ID purchase history and account balance.
C) Safari website user names and passwords.
D) Find my iPhone locations for all enabled devices.
E) Touch ID and passcode used to unlock your iOS device.
F) Most Wi-Fi network names and passwords
G) Siri request history.

4. Jessie is trying to boot to OS X Recovery. She remembers using OS X Recovery in the past on this computer, but she does not see the Recovery HD in Startup Manager anymore. Of the following possibilities, which is most likely the cause?

A) OS X Yosemite needs to be reinstalled from App store.
B) FileVault 2 is enabled or a firmware password is set.
C) Disable Recovery HD is selected in the Startup Disk pane of System Preferences.
D) There is no Recovery HD.

5. Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?

A) Apple Hardware Test
B) Apple Diagnostics
C) Activity Monitor
D) System Information

Solutions: