Instant Download Avaya : 33820X Questions & Answers as PDF & Test Engine
Updated: Oct 16, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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- Total Questions: 65
- Updated on: Oct 16, 2026
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- Total Questions: 65
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33820X PDF Practice Q&A's
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- Total Questions: 65
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Two things decide how preparation feels: how fast your materials arrive, and how little of their content is wasted. TestKingIT answers both — the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design package is delivered automatically about a minute after payment, and every question in the 33820X exam bank earns its place.
Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design |
| Exam Number: | 33820X |
| Certificate Validity Period: | Not publicly specified (commonly 2-3 years depending on certification track) |
| Available Languages: | English |
| Passing Score: | Not publicly disclosed (typically ~65-75%) |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Aura Core Components Avaya Certified Solution Specialist (ACSS) |
| Exam Format: | Scenario-based design questions, Multiple choice |
| Exam Price: | Varies (~US$150-300 depending on region) |
| Real Exam Qty: | 60-75 |
| Exam Duration: | 90-120 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE proctored exam (online or authorized test center) |
| Pre Condition: | Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/training/certification/ |
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Connectivity | - System integration
|
| Topic 2: Elite Multichannel Solution | - Multichannel contact handling
|
| Topic 3: Solution Design Considerations | - Design principles
|
| Topic 4: Reporting and Administration | - System administration
|
| Topic 5: Avaya Call Center Elite Fundamentals | - Agent and skill management
|
| Topic 6: Avaya Aura Architecture Overview | - Call center infrastructure design
|
33820X Exam Facts for Busy Professionals
The 33820X exam is the official examination for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design certification from Avaya. In an industry that keeps attracting new talent, the credential is a straightforward way to prove how capable and efficient you are — it shows employers that your skills have been measured against a recognized standard, not just claimed.
The official outline organizes the 33820X exam into weighted domains, including:
- Reporting and Administration ()
- Avaya Call Center Elite Fundamentals ()
- Integration and Connectivity ()
The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design question bank at TestKingIT is concise and refined around these same objectives — key points and current question types, with nothing redundant diluting your review.
The 33820X exam presents 60-75 questions within 90-120 minutes. Efficient preparation matters here: practicing concise, exam-aligned questions under time pressure builds the pace this format demands.
Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge
To save time is to lengthen life — and our delivery lives by that. Upon successful payment, our system automatically sends the 33820X exam product to your email address, typically within about a minute, and the confirmation page offers instant download as well. If the email is missing, check your spam folder; after 2 hours without it, contact support. Your purchase also includes 365 days of free updates, with new versions emailed automatically whenever they are released.
The passing score is Not publicly disclosed (typically ~65-75%) and the exam fee is Varies (~US$150-300 depending on region). Both are worth knowing early: the fee makes thorough preparation the economical choice, and the score gives your timed practice sessions a concrete target.
Yes, and that is its special advantage. The online APP version of the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design materials works on any electronic device — mobile phone, computer, tablet. Open it once in an online environment for the first time, and afterwards you can keep practicing the 33820X exam questions even without a connection. Anywhere, anytime: the commute, the airport, the quiet corner with no signal. Your preparation schedule finally belongs to you.
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Contact Center Bundles
- B. Virtual Private Clouds
- C. Ready Now Solutions
- D. Proof of Concept
Correct Answer: C 🗳️
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Primary-Secondary
- B. Active-Active
- C. Active-Passive
- D. Primary-Backup
Correct Answer: C 🗳️
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Remote upgrade of servers is supported, and site visit is not required.
- B. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
- C. Standard VMware version (non-customized) is used.
- D. Avaya provides tools to install/upgrade the VMware hypervisor.
Correct Answer: B,C 🗳️
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Managed Private or Hybrid Networks
- B. Cloud Storage Box
- C. Cloud Contact Center with AACC
- D. Subscription-based payments
Correct Answer: A,D 🗳️
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 2 = DSPs
- B. Number of agents X 5 = DSPs
- C. Number of agents X 3 = DSPs
- D. Number of agents X 4 = DSPs
Correct Answer: C 🗳️
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