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33810X PDF Practice Q&A's
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There is no waiting around at TestKingIT. Once your payment clears, the 33810X practice questions for Avaya Aura® Contact Center Solution Design land in your mailbox within a minute, ready to open on your laptop, tablet, or phone.
Avaya 33810X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Solution Design Exam |
| Exam Number: | 33810X |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Response, Multiple Choice |
| Real Exam Qty: | 48 - 60 |
| Exam Price: | $199 USD |
| Passing Score: | 700 / 1000 or 70% |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Implementation Specialist Avaya Certified Solutions Specialist |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya Aura Contact Center Design and Implementation Course |
| Exam Registration: | Pearson VUE Avaya Exam Registration Avaya Learning Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctored |
| Pre Condition: | No formal mandatory prerequisites; recommended 2+ years of contact center design experience and Avaya ACSS or equivalent knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Requirements & Considerations | 25% | - Network and security design - Business and functional requirements analysis - High availability and redundancy design |
| Topic 2: Implementation & Validation | 15% | - Troubleshooting and support design - Performance optimization and monitoring - Deployment planning and best practices |
| Topic 3: Core Solution Components | 25% | - Multichannel and self-service capabilities - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console |
| Topic 4: Solution Overview & Architecture | 20% | - Scalability and capacity planning - Avaya Aura Contact Center components - System architecture and deployment models |
| Topic 5: Integration & Interoperability | 15% | - Third-party application integration - APIs and scripting interfaces - Integration with Communication Manager |
Common Questions About the Avaya 33810X Exam
The 33810X exam is the official exam behind the Avaya Certified Design Specialist (ACDS) - Avaya Aura Contact Center credential from Avaya. It sits at the Specialist level of the Avaya certification track. It is also associated with Avaya Certified Implementation Specialist, Avaya Certified Solutions Specialist. The TestKingIT practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.
The 33810X exam contains 48 - 60 questions and gives you 90 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the TestKingIT test engine a week before your exam date to check whether your pacing holds under pressure.
You need 700 / 1000 or 70% to pass the 33810X exam, and the official registration fee is $199 USD. A retake means paying that fee again in full, which makes thorough preparation the cheaper option by far. Before scheduling, take a timed TestKingIT practice test; if you are not scoring comfortably above the passing line, give yourself more study time instead of booking on hope.
No formal mandatory prerequisites; recommended 2+ years of contact center design experience and Avaya ACSS or equivalent knowledge
Requirements can change, so confirm the latest details on the official Avaya exam page before you register.
You can book the 33810X exam through the following official channels:
The exam is delivered Proctored exam at Pearson VUE test centers or online proctored, so pick the option that suits you when booking.
Avaya points candidates to these official courses:
Once you have worked through the official material, wrap up your preparation with the 50 practice questions from TestKingIT to lock in what you have learned.
Yes. A free 33810X PDF demo is available, so you can check the question style and answer quality before you commit. Every purchase also includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by our 100% Money Back Guarantee. If you take the 33810X exam within 60 days of purchase and do not pass, send us a scanned enrollment slip and your official Score Report PDF within two days of the exam; approved refunds are processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to products that were downloaded but never used in an exam sitting, or to free materials and expired orders. If you would rather keep studying, we can instead exchange your order for two free exam products of equal value while your original product keeps its update service. Delivery itself is instant: your download is emailed within one minute of payment and stays available in your member zone, with no limit on how many computers you can install it on. If nothing arrives within two hours, contact our customer service team.
The 33810X syllabus is divided into 5 domains, including Implementation & Validation (15%), Solution Overview & Architecture (20%), and Integration & Interoperability (15%). The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.
Avaya Aura® Contact Center Solution Design Sample Questions:
During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?
- A. Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
- B. Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
- C. Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
- D. Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
Correct Answer: D 🗳️
An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
- A. Engagement Designer
- B. Work Assignment
- C. Co-Browsing
- D. Context Store
Correct Answer: D 🗳️
A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)
- A. Avaya IX™ Workplace
- B. Avaya IX™ Workspaces
- C. Avaya Agent Desktop a
- D. Avaya one-X® Agent Desktop
Correct Answer: B,C 🗳️
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A. The Avaya solutions and services Avaya could offer
- B. The model numbers of the existing contact center equipment
- C. The design diagram for discussion with customer
- D. The salaries of the executives In the meeting
Correct Answer: B 🗳️
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
- A. Open Database Connectivity (ODBC)
- B. Simple Direct Media Layer
- C. Open Computing Language (OpenGL)
- D. Microsoft .NET
Correct Answer: A 🗳️
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