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Avaya 132-S-916 Exam Syllabus Topics:

SectionObjectives
Topic 1: IP Office System Architecture- Software components
  • 1. Voicemail Pro
    • 2. IP Office Manager
      - Hardware components
      • 1. Expansion modules and endpoints
        • 2. IP Office control units (e.g., IP500 series)
          Topic 2: Applications and Advanced Features- User applications
          • 1. Softphone integration
            • 2. One-X Portal
              - Voicemail Pro
              • 1. Call flows and menus
                • 2. Auto-attendant configuration
                  Topic 3: System Configuration and Administration- Network configuration
                  • 1. Routing and gateways
                    • 2. IP addressing and DHCP options
                      - IP Office configuration basics
                      • 1. User and extension configuration
                        • 2. Initial system setup
                          Topic 4: Maintenance and Troubleshooting- Firmware and upgrades
                          • 1. IP Office upgrades
                            • 2. Phone firmware management
                              - System monitoring
                              • 1. System Status Application usage
                                • 2. Log analysis
                                  Topic 5: VoIP and Telephony Services- Voice features
                                  • 1. Call routing
                                    • 2. Conferencing
                                      - SIP and H.323 protocols
                                      • 1. Session handling
                                        • 2. Trunk configuration

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