Exam Name: Avaya Oceana® Solution Support Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Certified Support Specialist
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- Total Questions: 68
- Updated on: Oct 20, 2026
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- Total Questions: 68
- Updated on: Oct 20, 2026
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Related Certifications: | ACSS – Avaya Oceana Solution Support Certification 74950X Avaya Oceana® Solution Integration Exam |
| Real Exam Qty: | 65-70 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Delivered through Avaya Pearson VUE testing centres or online proctored. |
| Pre Condition: | Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended. |
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Support and Troubleshooting | - Log Location Analysis for Core Components - Debugging Email, Webchat and SMS Flow Issues - Troubleshooting UAC / UCM Connections |
| Avaya Oceana Solution Overview | - Role of Unified Collaboration Model (UCM) - Architecture and Core Components - Engagement Designer (ED) Workflows |
| Component Support Operations | - Unified Agent Controller (UAC) Support - Call Server Connector (CSC) Support - Orchestration and Resource Controllers (ORC) |
| Interaction Management | - Interaction Logging and Tracing - WorkRequestIds, Context and Contact Identifiers - Inter-component Interaction Routing |
Smart Preparation for Avaya Oceana® Solution Support: Your Questions
Avaya lists these prerequisites for the Avaya Oceana® Solution Support: Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended..
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Smart preparation means current materials, verified answers, and a schedule that fits real life. The 74970X bank is written by a team of Avaya experts and certified trainers, and our colleagues check it continuously for updates so accuracy never drifts. You practice in your spare time — no classes required — with expert-verified answers across the Avaya Oceana® Solution Support objectives. Before purchase, a free demo is downloadable for reference; after purchase, updates arrive by email for 365 days and 24/7 customer assisting handles any question. That combination is the smart way.
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Per current exam information, the 74970X exam contains 65-70 questions within a 90 minutes-minute limit. Practicing under those exact conditions removes the format shock on exam day.
The Avaya Oceana® Solution Support blueprint centers on these main domains:
- Avaya Oceana Solution Overview
- Component Support Operations
- Interaction Management
The full official outline continues with further domains; the question bank covers them all.
Avaya Oceana® Solution Support Sample Questions:
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)
- A. PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
- B. CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
- C. Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
- D. UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
- E. Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
Correct Answer: B,D 🗳️
A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?
- A. By default all the errors are highlighted in Kibana.
- B. Set the login level to FINE to see error messages.
- C. Under Filters, choose the level, and then select Add Filter Error.
- D. Add a custom filter type error, and then add this filter in selection criteria.
Correct Answer: D 🗳️
From where can you change the log-level for Avaya Oceana snap-in components?
- A. Breeze Node CLI
- B. Avaya Control Manager
- C. System Manager
- D. Omni channel Data store
Correct Answer: D 🗳️
Which statement describes the function of the Context Store Snap-in?
- A. It is a normalized model for all resources and interactions that provides states for resources and interactions.
- B. It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
- C. It is an agent selection component based on attribute matching across all channels.
- D. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
Correct Answer: C 🗳️
Which statement correctly describes the Avaya Oceana Monitor?
- A. It provides a single location to view the status of Cluster1 components.
- B. It provides a single location to view the status of the UAC Oceana component.
- C. It provides a single location to view the status of each supported Oceana component.
- D. It provides a single location to view the status of the UCM Oceana component.
Correct Answer: C 🗳️
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