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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer has two different types of end customers that will be visiting their knowledgebase website.
The types are "public customers" and "registered customers".
They would like to present additional knowledgebase answers to the registered customers.
Choose the two statements required to set up this type of environment.

A) Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.
B) Create a special public answer status for the registered customer answers.
C) Set up an access level without customer visibility and assign it to the registered customer answers.
D) Create special Products and Categories for the registered customer answers.
E) Set up an access level without customer visibility and assign it to all the customer answers.

2. View the exhibits.


Your manager asks you to create a report that shows every Staff Account and how many open incidents have been assigned to them. Which report definition meets this criteria?

A) Exhibit E
B) Exhibit A
C) Exhibit C
D) Exhibit B
E) Exhibit D

3. Which example requires the use of a one to many, parent child custom object application?

A) Your customer wants to keep track of all the cars the end customers drive.
B) Your customer has stated that they want to track when end customers are contacted by sales associates.
C) Your customer wants to keep track of the end customer's Customer identification Number
D) Your customer has stated that they want to report on end customers that have similar attributes.

4. Your customer ships packages directly to customers using a track able shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customer's questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
-Name: Tracking ID -Data Type: Text Field -Usage: Plain Text -Default Value: Null -Size of Field: 13 -Column Name: tracking_id -Custom Field ID: 87 The URL customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=
Of the available options, select the one that satisfies your customer's request.

A) https://widgetshippers.com/trackyourpackage?:id=incidents.c$tracking_id
B) https://widgetshippers.com/trackyourpackage?id=$p_icf_87
C) https://widgetshippers.com/trackyourpackage?id=c$tracking_id
D) https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id
E) https://widgetshippers.com/trackyourpackage?id=$icf_c&tracking_id

5. You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.

A) \euf\assets\themes\{theme name}\widgetCss
B) \euf\rightnow\widgets\standard\{Widget name}\
C) \euf\assets\css\{widget name}\
D) \euf\development\widgets\custom\{widget name}\

Solutions: