Exam Name: Oracle Service Center 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center
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Oracle 1Z0-1038-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Service Center 2020 Implementation Essentials |
| Exam Number: | 1Z0-1038-20 |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | Oracle certification policy applies |
| Passing Score: | 68% |
| Exam Price: | USD 245 |
| Available Languages: | English |
| Related Certifications: | Oracle Service Center 2020 Certified Implementation Specialist |
| Exam Format: | Multiple Choice |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or test center delivery through Oracle Certification Program. |
| Pre Condition: | No mandatory prerequisite exam required. Oracle recommends hands-on experience with Oracle B2C Service / Oracle Service Center implementations. |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20 |
Oracle 1Z0-1038-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer and Agent Interaction Management | 15% | - Communication Channels
|
| Topic 2: Business Rules and Automation | 20% | - Process Automation
|
| Topic 3: Queues and Assignments | 15% | - Work Distribution
|
| Topic 4: Reporting and Analytics | 10% | - Report Design and Management
|
| Topic 5: Testing and Deployment | 10% | - Implementation Lifecycle
|
| Topic 6: Configuration and Administration | 20% | - Workspace and User Interface Configuration
|
| Topic 7: Oracle Service Center Overview | 10% | - Oracle B2C Service Architecture
|
1Z0-1038-20 Exam FAQ — Seize the Chance
USD 245 per attempt, 68% to pass. A failed retake costs the full fee again — prepare efficiently with the 73 practice questions for the 1Z0-1038-20 exam at TestKingIT.
The Oracle Service Center 2020 Implementation Essentials is Oracle's certification exam for Oracle Service Cloud Cross-Channel Contact Center, at the Implementation Essentials level. Certification is how workers face new challenges and seize promotion chances. Related credentials include Oracle Service Center 2020 Certified Implementation Specialist.
Yes — new customers get a free Oracle Service Center 2020 Implementation Essentials demo, and regular customers enjoy constant promotions and membership discounts. Purchases include 365 days of free updates by email; renew afterward at 50% off.
The Oracle Service Center 2020 Implementation Essentials blueprint spans 7 domains — including Customer and Agent Interaction Management (15%), Oracle Service Center Overview (10%), Business Rules and Automation (20%). Concentrate effort where the weight sits; the complete outline above lists every subtopic.
No mandatory prerequisite exam required. Oracle recommends hands-on experience with Oracle B2C Service / Oracle Service Center implementations. Eligibility rules change over time, so verify the current requirements on the official page (official 1Z0-1038-20 exam page) before registering.
120 minutes for 60 questions. Efficient preparation — steady timed practice with the TestKingIT engine — makes the real clock feel generous.
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Oracle Service Center 2020 Implementation Essentials Sample Questions:
Which two types of joins are available in analytics?
- A. Inner
- B. Intersection
- C. Internal
- D. Peripheral
- E. Outer LTD) External
Correct Answer: A,E 🗳️
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?
- A. Remove Primary keys from all tables used in the report
- B. Use a drilldown level to filter the top level
- C. Use runtime filters in preference to fixed filters
- D. Set the option to allow switching of data
- E. Do not set the deferred execution option
- F. Add default values to runtime filters if used in the report
Correct Answer: A,F 🗳️
Which two statements are true about the Organization object in Service Cloud?
- A. It is widely used in Business-to-Business scenarios.
- B. It has a one-to-one relation with contacts.
- C. It has a one-to-many relation with contacts.
- D. It can be associated with incidents directly.
- E. It is required to create an incident.
Correct Answer: A,C 🗳️
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
- A. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
- B. Check if the exported file was generated by a product version that is older than the existing product version.
- C. The hash value during import doesn't match the hash declared at the end of the rile.
- D. The Browser User Interface (BUI) workspace is not using the standard workspace.
Correct Answer: D 🗳️
Which statement is true about the JavaScript API?
- A. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- B. It comes with in-built exception handling.
- C. It cannot be used in Custom Object workspaces.
- D. It is available when you use the Connect Common Object Model CCOM for API operations.
Correct Answer: A 🗳️
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